In this article, we will explain the steps required to submit your application for review by our onboarding team. Once your account is reviewed and verified, you will be able to start using it and make and accept payments!

As soon as you open the Settings - Account Verification tab, you will see that your email and phone number are already confirmed.

To complete the verification you need to upload a set of documents and fill-in the financial activity questionnaire.

Once you have completed these steps you can send your application for verification by clicking Send.

Let's go through these steps:     

     1. Identity confirmation:

⚠Important: We accept documents only in Latin and Cyrillic scripts. For other cases, please provide a notarized English translation of your document.

You will be asked to provide the following details and documents for the company representative.

(1A) Country of citizenship

(1B) Identity document number and expiry date (for the document you provided)

(1C) A scan of an Identity Document such as:

• Passport;
• Driving licence (both sides);
• National Identity card (both sides)
  
  Once done, click 'Save'
  
  The document must be valid and contain:
  - name and surname;
  - date of birth;
  - photograph;
  - document reference number;
  - date of issue;
  - date of expiry;
  - country of issue;
  - signature (in passport).
  

     2. Company details confirmation:

(2A) Corporate documents:

(2A.1) Certificate of Incorporation/Registration/Formation

A legal document relating to the formation of a company or corporation. It is a license to form a corporation issued by state government or, in some jurisdictions, by non-governmental entity/corporation.

(2A.2) Memorandum & Articles of Association/By Laws/Partnership Agreement

The memorandum of association is the document that sets up the company and the articles of association set out how the company is run, governed and owned. The articles of association will therefore include the responsibilities and powers of the directors and the means by which the members exert control over the board of directors.

(2A.3) Shareholder certificate and register

A share certificate is a written document signed on behalf of a corporation that serves as legal proof of ownership of the number of shares indicated. A share certificate is also referred to as a stock certificate.

A shareholder register is a list of active owners of a company's shares, updated on an ongoing basis. The shareholder register requires that every current shareholder is recorded. The register includes each person's name, address, and the number of shares owned. 

(2A.4) Company structure illustrating shareholder structure

A shareholder structure is the percentage ownership and the percentage of voting rights held by different Shareholders. Company structure can be submitted on the letterhead or in a free format.

(2A.5) Register of directors

The directors register is a list of the directors elected by the shareholders, generally stored in the company's minute book.

(2A.6) Authorised signatory list

An authorised signatory is a representative with power to sign an agreement (the chairman of the board and chief executive officer, the president, the senior vice president and chief financial officer and any executive or senior vice president)

(2A.7) Declaration of Trust (if any)

A Declaration of Trust, also known as a Deed of Trust, is a legally-binding document that records the financial arrangements between joint owners of a property, and/or anyone else who a financial interest in the property. A declaration of trust confirms the true ownership of a property in the proportions contributed by each party.

(2B) Documents about the director(s) and shareholder(s) who have more than 25% of shares.

(2B.1) Identity documents:

• Passport;
• Driving license (both sides);
• National ID card (both sides).

(2B.2) 'Proof of address' document not older than 6 months:

• Utility bill (gas, water, electricity, fixed line telephone, internet);
• Bank account statement with a list of transactions;
• Mortgage statement;
• Certificate of voter registration/electoral role registration (not a voter's card);
• Government issued correspondence (tax returns/assessments).

The document must meet the following requirements:
- be no older than six months;
- be related to a fixed address;
- contain your name;
- contain the name of the company which provided this document.

We accept photographs, scanned copies of documents and original electronic files in PDF format. Photographs/scanned copies must be high-quality and in color, the document on the photograph/scanned copy must be provided in full.

⚠Important: We accept documents only in Latin and Cyrillic scripts. For other cases, please provide a notarized English translation of your document.

Please note:
If 25% of the company is held by a parent entity, you will be required to repeat steps (2A) and (2B) for the holding entity and its shareholders.

     3. Residential Address

You will be asked to enter the following details for the company representative (who has access to the ePayments e-Wallet)

Residential address information.

'Proof of address' document:

• Utility bill (gas, water, electricity, fixed line telephone, internet);
• Bank account statement with a list of transactions;
• Mortgage statement;
• Certificate of voter registration/electoral role registration (not a voter's card);
• Government issued correspondence (tax returns/assessments).

     4. Financial activity questionnaire

Please specify the information fully and accurately, this will minimize the possibility of clarifying questions from our side and it will help you to start using your account as soon as possible.

    5. Sending an application

After completing all steps above - please click 'Send'. 

Congrats! You have completed all steps.

We will review your application within 3 business days and get back to you with updates.
To see these updates, please see the 'Support' tab inside your ePayments account, or keep an eye for emails from support@epayments.com 

Keep in mind that depending upon the documents and data you provided, additional documents may be requested.

If you have any questions or difficulties in performing any step, please contact us directly via the 'Support' tab or write to us at support@epayments.com.