Accepting payment to your e-Wallet by bank transfer

Accepting payments to e-Wallet by bank transfer is only available for users with “Verified” status of the account. Find out how to start the verification process right now.

Fees

We do not charge any fees for crediting a bank transfer if the recipient’s ePayments e-Wallet number (XXX-XXXXXX) is correctly indicated, and there are no other errors in the transfer details. If there is no number or it is incorrect, or any other details are incorrectly given, a fee will apply of 30 USD/ 35 EUR / 3000 RUB.

Transfer times

We receive bank transfers within 1-5 working days after they are sent. Transfer times depend upon the priority level chosen by the payment sender.

Currencies

Bank transfers can be received in EUR* or RUB. If the transfer is received in any other currency, we will convert it to USD according to the bank’s exchange rate on the day the transfer is received.

Limits

You can view the limits to this service in your personal area on the “Receive” page  “By bank details”.

Transfer processing

We accept transfers from personal bank accounts and from third parties. In accordance with articles 6.1 and 6.2 (a) of the Terms and Conditions, in order to credit a transfer we may request supporting documentation.

To receive a payment for sold goods or services you need to provide the sender with your bank details, which can be found on the “Receive” page under the “By bank details” section. If you are accepting a payment to your e-Wallet from your personal bank account, you must send it yourself in your bank, using these same bank details. Additional required information (for instance, a description of the service for which funds are being transferred) can also be provided in the details section.

Important: in both cases your e-Wallet number must be entered in the transfer’s details. If it is not, we can find and credit the transfer only after you contact us about it.



If the transfer amount is less than the amount sent…

This most likely happened because the payment was processed with BEN or SHA payment instructions, which require fees to be paid only by the recipient or split equally between the recipient and sender. It is the sender who provides the payment instructions.

If the transfer has not been credited on time…

It is possible that it was sent without the recipient’s e-Wallet number. Please write a ticket to us, indicating the transfer amount, the date it was sent and the recipient’s name, and we will help to find the transfer.

The same option to accept a payment to your e-Wallet is also available on the mobile app for iOS and Android.

 

Receiving payments to personal IBAN in EUR currency

ePayments clients can now receive payments by wire transfer to personal virtual identifiers- IBAN. This identifier within the SEPA system allows receive transfers according to the client’s personal details (name, address).

Personal bank requisites are automatically assigned to an account after completing the verification process and are available in the personal area in the “Receive” > ”By bank details” page when selecting EUR as the currency.

What’s the difference between general and personal bank requisites?

General requisites contain only the ePayments account details, whereas personal requisites are generated in the client’s name.

Processing the transfer to personal bank account is the same- the initiator should send it from a bank account, using the requisites he/she was provided. The fees for crediting a transfer and the processing times are the same as for a transfer to a standard client account.

The difference is in convenience- not all companies provide a service to send bank transfers to general requisites. Furthermore, by providing the sender with personal requisites you can rest assured that the transfer will be credited in the shortest possible time.

What should be taken into account when using this service?

  • you cannot receive an international (SWIFT) transfer on your personal IBAN
  • the sending of money must be carried out via the SEPA system
  • the transfer can only be in EUR
  • the sending country must be in the SEPA-zone