Transferring funds from the ePayments e-Wallet to a bank account is available to “Verified” account holders. Find out how to start the verification process right now.
Fees
Fees for this service can be found on our website.
Payments are made with the SHA instruction. It means that you will pay our charges for processing the transaction and the recipient will pay the charges of its payment service provider.
Transfer time frames
We process outgoing bank transfers within 1 business day. Funds sent via SWIFT take 1-5 business days to arrive. SEPA transfers and transfers in local currencies are received within 1-2 business days.
Currencies
We offer transfers via SWIFT and SEPA systems, as well as transfers in the local currency. The following is a list of currencies depending on the type of transfer:
SEPA
EUR
SWIFT
USD*, EUR, RUB
Local currencies*
| Country | Name | Code |
| Bangladesh | Bangladeshi taka | BDT |
| Brazil | Brazilian real | BRL |
|
Great Britain Gibraltar Isle Of Man Jersey Guernsey |
Pound sterling | GBP |
| Vietnam | Vietnamese Dong | VND |
| Hong Kong | Hong Kong dollar | HKD |
| Indonesia | Indonesian rupiah | IDR |
| Canada | Canadian dollar | CAD |
| United States | American dollar | USD (SWIFT) |
| Thailand | Thai baht | THB |
| Philippines | Philippine peso | PHP |
| Sweden | Swedish krone | SEK |
| Japan | Yen | JPY |
When selecting currencies the fields for completion may change. The information requested depends on the laws of the country to which you are carrying out the transfer.
*transfers in local currencies and USD can be unavailable because we are reliant on our banking partners to make certain bank transfers. These banking partners do not process certain transactions due to their own internal policies.
Limits
Limits for this service can be viewed in your personal area on the “Payments and Transfers” page → “To bank account”.
Transfer processing
To process a transfer you need to fill in the fields with your bank details.
You can process a transfer to your own bank account and to third-party accounts. In accordance with articles 6.1 and 6.2 (a) of the Terms and Conditions, in order to send a transfer we may request supporting documentation.
By completing the recipient's bank details you can enter information about the corresponding bank if applicable or it is required for sending the transfer in local currency. If you do not enter these details, our bank will select the most suitable option itself.
The next step is to double-check all the details entered and confirm the transfer using the SMS or PUSH notification code. You can learn more about each of the confirmation methods in the "How to begin registration" article.
Your bank details
If you regularly use the bank transfer service, save the recipient’s bank details in the form of a payment template. This can be done when setting up the transfer by clicking the “Save” box, or earlier, by adding the bank account information on the “Cards and Accounts” page, under “Added bank accounts”.
This method of adding funds is also available on the mobile application for iOS and Android.