How to make my account secure

Here we suggest a number of tips and recommendations in the settings of your personal area, which will help you protect your e-Wallet from third party access.

Password security

  • choose a sufficiently long password, containing both upper- and lower-case letters, numbers and symbols
  • do not give your password to third parties (even the support team). Access to your ePayments personal area should only be available to you
  • do not use the same password for your accounts on different systems
  • do not use your password for the email address used when registering for your password to your personal area
  • set up a password validity period: 1, 3 or 6 months. The more often it is changed, the better
  • install and regularly antivirus software on your computer or other device, on which you log in to your personal account. Virus programs can memorise and send all your information to fraudsters.
  • do not write your account numbers of any other personal information in places where they can be easily accessed
  • do not send your password via email, instant messengers or SMS
  • before entering your password, be sure that the real website address is shown in the browser’s address bar. We also recommend to not follow suspicious links from unverified sources
  • avoid public (open) Wi-Fi access points. They are often unsecured and your details can be stolen by fraudsters
  • avoid saving your personal details on a mobile device. If absolutely necessary, be sure to use verified cryptographic programs (encryption programs) which can secure the details saved on the mobile device
  • do not follow links from emails with suspicious content! Always pay attention to the sender’s email address and the email format (if it differs from the usual format)

Security of your personal information

  • in the “Settings” menu in your personal area enable two-factor authentication (when you log in you will need to enter an additional one-time code generated by the mobile application)
  • set up IP-address restrictions, also in the “Settings” menu (you can set up account access restrictions for concrete IP-addresses, IP-address ranges or the IP-addresses of certain countries)
  • do not send your personal information and copies of documents upon request if you are unsure who exactly is requesting them. ePayments always addresses clients by their name and surname, and requests will only be sent from the email addresses indicated on our website. If you received an email but are not sure whether it is from us- do not follow any links contained within is and do not open any attached files. First examine the sender’s email address. Is it not on our website? Send us the email at [email protected] and we will look into it.
  • do not put your scanned copies of documents- for example, your passport- on open-access locations online, and do not save them in your email. If your email address is hacked, fraudsters can use them without your knowledge
  • do not install suspicious programs received from acquaintances and strangers, especially if the program was downloaded from a website which distributes illegal content
  • be vigilant when working on other computers. Do not click on the “remember password” checkbox if other people can use the computer. After finishing your session log out of your personal area.

Please get in touch with us immediately if you believe that third parties have access to your account!