How to verify my account

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To verify your account you must pass the verification process via a special widget which is displayed on the main page of your personal area: 

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The "Verify the account" button is visible if you are sending your verification request for the first time. When you click on the "Verify the account" button, the widget with the verification steps will open.

Confirmation of e-mail and telephone number

You confirmed your e-mail and telephone number during registration, so these steps will be shown as completed. In the widget these steps are marked with a tick:

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You then need to immediately start the next step.

Confirmation of identity

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This step consists of two parts:

- proof of citizenship and document selection;

- entering your details and uploading files

By default the "Citizenship" field has the value displayed which was entered during registration. If necessary you can change this.

Depending on the country selected a list of documents will be displayed which can be used to confirm your details. You must click on one of the thumbnails to continue to the next step.

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When selecting a document a new form is displayed in which your personal information is shown: name, surname, date of birth, gender and citizenship. These are details which were entered when creating the account. You cannot change them during verification. If you need to make changes, please send us a message via the "Support" section in your personal account.

In this section you must:

- enter the document number;

- enter the expiration date of the document (if the validity period is not unlimited or is not shown, you can select the "Document without expiration date" button);

- upload document.

You can add several images, but the upload form will allow you to attach them only one at a time.

To find out which documents we cannot accept, you can click on the "Examples of incorrectly made photos and scans" button at the bottom of the page.

After all these instructions have been completed, you should select the "Continue" button.

Confirmation of address

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This step consists of 2 parts:

- entering your address;

- selecting a document and uploading files

If you previously made a card order, the delivery address will be displayed in this form. This address must be confirmed by a document.

If the form is empty, you should fill it out manually.

After completing all mandatory fields you must click on the "Continue" button.

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In the following window you must select the document type and upload the file. For each document type an example and requirements are displayed.

You can add several images, but the upload form will allow you to attach them only one at a time.

To find out which documents we cannot accept, you can click on the "Examples of incorrectly made photos and scans" button at the bottom of the page.

When this final verification step is complete, you must click on the "Send request" button.

The widget for a sent application will look at follows:

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This widget means that we have received your application and will notify you of the verification result shortly (but no later than after 5 days).

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