How to verify my account

You can carry out the verification process in one of the following ways:
1) via personal area;
2) via Telegram.

You can select the verification method in a special widget on the main page of the personal area:

main_page_ENG.JPG

Verification via personal area

When clicking on the "Via personal area" button a widget with the verification steps will open:

VR_1st_step_ENG.JPG

Confirmation of e-mail

You confirmed your e-mail during registration; therefore this step will be shown as complete. The completed step will be marked with a tick on the widget. You need to proceed immediately to the following step.

Confirmation of phone number

VR_phone_ENG.JPG

For this step you must enter your phone number and click on the "Send SMS" button. A confirmation code will be sent to the phone number provided. It must be entered in the corresponding field, then click on the "Continue" button.

Confirmation of identity

identity_1_ENG.jpg

This step consists of two parts:

- proof of citizenship and document selection;

- entering your details and uploading files.

First you must select your country of citizenship. Depending on the country selected a list of documents will be displayed which can be used to confirm your details. You must click on one of the thumbnails to continue to the next step.

identity_2_ENG.jpg

When selecting a document a new form is displayed in which your personal information is shown: name, surname, date of birth, gender and citizenship. These are details which were entered when creating the account. You cannot change them during verification. If you need to make changes, please send us a message via the "Support" section in your personal area.

In this section you must:

- enter the document number;

- enter the expiration date of the document (if the validity period is not unlimited or is not shown, you can select the "Document without expiration date" button);

- upload document.

You can add several images, but the upload form will allow you to attach them only one at a time.

To find out which documents we cannot accept, you can click on the "Examples of incorrectly made photos and scans" button at the bottom of the page.

After all these instructions have been completed, you should select the "Continue" button.

Confirmation of address

address_1_ENG.jpg

This step consists of 2 parts:

- entering your address;

- selecting a document and uploading files.

First you must manually enter your address using the specific fields. After completing all mandatory fields you must click on the "Continue" button.

address_2_ENG.jpg

In the following window you must select the document type and upload the file. For each document type an example and requirements are displayed.

You can add several images, but the upload form will allow you to attach them only one at a time.

To find out which documents we cannot accept, you can click on the "Examples of incorrectly made photos and scans" button at the bottom of the page.

When this final verification step is complete, you must click on the "Send request" button.

The widget for a sent application will look at follows:

accepted_ENG.jpg

This widget means that we have received your application and will notify you of the verification result shortly (but no later than after 5 days).

Verification via Telegram

Upon clicking on the "Via Telegram" button in the browser a pop-up menu will appear in which you must confirm redirection to the Telegram application:

TG_asking_ENG.JPG

After confirming the action the messenger window will appear to you, in which:
- chat with a Telegram bot will open (@telegrampassport), if your details were not provided earlier to Telegram and you have not passed the verification process
or
- a window to confirm transmission of personal details to ePayments will open, if you have already passed the verification process in Telegram.

If you did not previously pass the verification process in Telegram, then after clicking on the "Via Telegram" button a window for entering your password from two-factor authentication will open in Telegram:

password_ENG.JPG

You must click on the "Create a password" and enter your password and e-mail in the new window:

password_2_ENG.JPG

After entering your details you much click on the "Save" button – an e-mail with a confirmation link will be sent to the e-mail address provided. You should follow the link and click the "OK" button in the Telegram window:

password_3_ENG.JPG

Then, a window will open with three steps:

TG_steps_main.JPG

You can pass these verification steps in any order you choose.

Confirmation of identity

Upon clicking on the "Identity document" step a window will appear, where you will need to select a document type and upload it:

TG_ID.JPG

After uploading the document you will see a form for entering your personal details and information about the document:

TG_ID_2.JPG

You must complete the form and click on the "Save" button. If the details have been entered correctly, the main screen will open with the "Identity document" step complete (marked with a tick):

VR_ID_manipulated.jpg

Confirmation of address

Upon clicking on the "Residential address" step a window will appear, where you will need to select a document type and upload it:

TG_PoA.JPG

After uploading the document you will see a form for entering the address:

TG_PoA_2.JPG

You must provide the address and click on the "Save" button. If the details have been entered correctly, the main screen will open with the "Residential address" step complete (marked with a tick).

Confirmation of phone number

Upon clicking on the "Phone number" step a window will appear for entering your phone number:

TG_phone_manipulated.jpg

You must enter your phone number and click on the "Save" button. Then a code will be sent to the phone number provided, which needs to be entered in the new window:

VR_phone_2_manipulated.jpg

After entering the code you should click on the "Submit" button. If the code has been correctly entered, the main verification in Telegram screen will open, where all steps will be marked as complete:

VR_all_done_manipulated.jpg

You should then click on the "Authorize" button to send your request for verification. After this you will receive an "Authorization successful" notification and will automatically be redirected to the ePayments personal area. You will see a notification about the application being received in the verification widget:

accepted_ENG.jpg

This widget means that we have received your application and will notify you of the verification result shortly (but no later than after 5 days).