Documents for verifying a personal account

To verify a personal account you will need:

  • a document confirming your identity
  • a document confirming your address

🛈 We accept documents in Latin or Cyrillic. Otherwise you will need to attach a notarised translation to the original.


Identity-confirming document

To verify your identity you must upload one of the following documents:

  1. International passport (main page with photograph)
  2. Driving license (both sides)
  3. ID card (both sides)

The document must be valid and contain the following information:

  • name and surname
  • date of birth
  • photo
  • document number
  • date of issue
  • date of expiry
  • country of issue
  • signature (in passport)


Address-confirming document

To verify your address you must upload one of the following documents:  

  1. Utility bill (gas, water, electricity, landline telephone)
  2. Bank statement with account transaction history (card statements are not accepted)
  3. Mortgage (home loan) statement
  4. Certificate of voter registration (but not voting cards)
  5. Government issued correspondence from the jurisdiction of the applicant (tax returns/assessments)

The document must be no older than 6 months and contain the following information: 

  • permanent residential address
  • name and surname
  • name of the organisation issuing the document


General requirements for uploaded documents

We accept photos and scanned copies of documents, as well as documents in electronic form.

  1. Permitted formats: JPG, JPEG, PNG, PDF*
  2. Maximum file size: 30 MB
  3. Images:
  • must be colour
  • must not be blurred
  • must not be darken or lighten
  • must not be covered
  • also all 4 corners of the document must be shown

* Please note: if your document is electronic, it does not need to be printed and photographed/scanned — just upload it in the original PDF format.