How to verify a personal account

Enter your personal area to begin verification. To submit the application, please complete all sections:

  • identity
  • address
  • purpose
  • proof of identity
  • proof of address

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🛈 Completed sections will be marked with a tick.

 

1. Identity

Provide your personal details:

  • nationality
  • name (in Latin)
  • last name (in Latin)
  • date of birth (DD.MM.YYYY). Please be aware that the service is only available for clients aged 18 years and above

Click Continue.

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🛈 Only provide accurate information. This data will be checked, and will subsequently be used to restore access to the account.

 

2. Address

Enter your current residential address, which you can confirm (see Proof of address):

  • country
  • postcode
  • state/region
  • city
  • address line: street name, house number and apartment number

Click Continue.

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3. Purpose

Please provide information regarding how you will use ePayments:

  • Personal use (to conveniently manage personal funds, as well as for carrying out operations unrelated to managing a business)
  • Business use (for managing a business, i. e. for settling accounts with clients and partners)

Click Continue.

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Please provide additional information by selecting one of the possible responses. The set of necessary fields depends your purposes for using ePayments:

  • if you selected "Personal use", please complete the additional information (in certain cases you must also provide your source of funds). Click Continue

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  • if you selected "Business use", please complete the additional and the financial information. Click Continue

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4. Proof of identity

Choose a document to confirm your identity:

  • international passport
  • driving license
  • ID card

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🛈 We accept documents in Latin or Cyrillic. Otherwise you will need to attach a notarised translation to the original. 

Click Upload or drag & drop the file to the highlighted section to upload a high-quality photo/scan of the document or the document itself in electronic form. You can find out more about our requirements for uploaded files here.

Provide the document's expiry date. Click Continue.

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🛈 Please pay attention to the hints and examples of unsuitable images. Try to avoid such errors to pass the verification process quicker.

 

5. Proof of address

Choose a document to confirm your address:

  • utility bill (gas, water, electricity, landline telephone)
  • bank statement with account transaction history (card statements are not accepted)
  • mortgage (home loan) statement
  • certificate of voter registration (but not voting cards)
  • government issued correspondence from the jurisdiction of the applicant (tax returns/assessments)

Click Continue.

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🛈 We accept documents in Latin or Cyrillic. Otherwise you will need to attach a notarised translation to the original.

Click Upload or drag & drop the file to the highlighted section to upload a high-quality photo/scan of the document or the document itself in electronic form. You can find out more about our requirements for uploaded files here.

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🛈 Please pay attention to the hints and examples of unsuitable images. Try to avoid such errors to pass the verification process quicker.

 

Application sending

When all sections are completed, the application for verification will be sent automatically. We will receive your application and begin verification. The initial application review takes place within 1 day. Sometimes this can take up to 3 days. After completing verification you will receive an email notification.

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