Strong Customer Authentication (SCA) — the requirement came into effect on March 14, 2020 as part of the second Payment Services Directive (PSD2) and aims to make online payments more secure. Please take a look at the following key notes to help you make using the ePayments app easier.
How to link device to your account
Linked device is a mobile device, authorisation on which was confirmed via SCA notification within last 30 days. You may have as many devices as you want.
As long as the device is linked to your account, you won't need to confirm every login to the account from the linked device on your trusted device. However, you'll still need your trusted device to confirm the financial transaction.
Therefore, in order to make a device linked to your account, simply download the ePayments app on it, log in to your account using your login (phone number or email verified in your account) and password, then confirm the action on your SCA device.
How to delete linked device
You can delete your linked device at any time. In order to do this, you should:
- Go to the ePayments mobile app, click More, open the Security tab and choose the Devices management item;
- Select the required device in the list of Linked devices and swipe by name to the left;
- Click
- In the pop-up window, click Unlink, in order to confirm the deletion of device.
To cancel the deletion of the device, click Cancel.
⚠ If you're going to sell your linked mobile device or pass it on to third parties, please follow the instruction above to unlink it.
How to change your trusted device
You can easily manage your trusted devices in the Devices management menu.
⚠ Please change your trusted device by following the instructions below if you're going to sell your smartphone or pass it on to third parties.
To change your current trusted device, you should:
- Make your desired device linked to your account (for more information on how to make a device linked, see this section). If the desired device is already linked, skip this step.
- Go to the ePayments mobile app on your linked device, click More, open the Security tab and choose the Devices management item.
- Click on Make current device trusted button.
- In the pop-up window, click Confirm, to confirm the change of the trusted device.
To cancel the action, click on Cancel. - Confirm the action on your current trusted device.
Here we go! Your linked mobile device is trusted now. The previously trusted device is now linked to your account.
What if trusted device is lost, stolen or already sold
If you've lost/sold your trusted device or your mobile device has been stolen, unlink it from your ePayments account as soon as possible.
To do this:
- Follow the link https://my.epayments.com/n/login. Enter login and password.
- Click Can’t access the device? in the opened window.
- Fill in all fields in the request to restore the access to the device. Click Send
⚠ Please make sure that you've described in detail the situation that happened to your trusted device. If the device was lost or stolen, please specify the date when you lost access to your trusted device. This information is required for security reasons.
We'll process your request within 24 hours and send you an email.
What if you deleted the ePayments app from your trusted device
If you've reinstalled the ePayments app on your trusted device, you'll need to confirm that you trust this device again.
To do this:
- Go to the ePayments mobile app, start logging in to your account using your login and password. You'll receive a confirmation code via SMS, enter it. As soon as you successfully enter the SMS code, you'll see the following message, according to which you'll receive an email to your verified email address:
If you don't t have access to your verified email address, click on the No access to e-mail button and follow the system instructions. - You'll receive the following email:
Click on the Confirm button. Make sure that you open the link on your trusted device.
What if can't login from my trusted device
The following actions performed on your trusted device may disrupt the SCA:
- deletion of application data from a mobile device (without deleting the application itself);
- factory reset;
- backup data restore.
If you performed one of the actions above, please do the following in order to restore the access to your account:
- Follow the link https://my.epayments.com/n/login. Enter login and password.
- Click Can’t access the device? in the opened window.
- Fill in all fields in the request to restore the access to the device. Click Send
⚠ Please make sure that you've described in detail the situation that happened to your trusted device.
We'll process your request within 24 hours and send you an email.