Merchant requirements for accepting recurring payments

Recurring payments are a series of regular funds charges from the card without the owner's active participation. The payment amount is automatically charged per the specified regularity on the basis of a single agreement by the payer. The service may be cancelled at the request of the payer.

Before submitting a request to enable recurring payments, please ensure that the listed requirements are met.

 

The payer's consent to have recurring payments charged:

  • information about the recurring payments charged
  • a definition of recurring payments
  • display of the amount, currency, and regularity of the payment
  • information about a trial period, its duration, as well as a notification that funds will be charged once the trial period ends
  • conditions and procedure for cancelling the service
  • how to contact you

 

Conditions for obtaining consent:

  • Consent must have been received prior to funds charged
  • Upon receiving consent the following information must be provided:
    • your name
    • description of the goods/services
    • information disclosure regarding recurring payments
    • the amount, currency, and regularity of the payments
    • instructions for disabling recurring payments
    • link to disable recurring payments
  • It is necessary to receive two separate agreements:
    • The payer's agreement with the contract
    • the payer's consent to have recurring payments charged

For the second of these the following formula is not acceptable: "I consent to have recurring payments taken". The required formula is: "I consent to have recurring payments charged to my card from "your name""

  • You must keep the consent in digital or paper format

 

You must notify the payer of the following incidents:

  • signing of the contract
  • upcoming payment notification with a link to cancel it (sent prior to each payment)
  • successful payment notification with a link to cancel (sent after each payment)
  • more than 6 months has passed since the last recurring payment (sent no later than 7 days prior to the payment being made)
  • the trial period or any other promotional offer has ended (sent no later than 7 days prior to the payment being made)
  • the recurring payment terms have changed (sent no later than 7 days prior to the payment being made)
  • recurring payments have been cancelled

 

Cancellation:

  • A request to cancel recurring payments is always available for the payer
  • The cancellation procedure is simple and available on your website
  • Your notifications contain the link to cancel recurring payments
  • The debiting of funds ceases once a request to cancel recurring payments has been made
  • The payer sends a confirmation of cancellation of recurring payments, in which the date of the last payment or information about a refund is indicated, if a refund will be made

 

You must be prepared to demonstrate that you adhere to the aforementioned requirements when you submit the request.

If any questions remain, please write to us at support@epayments.com