Merchant requirements for enabling recurring payments

Recurring payments are a series of regular funds charges from the card without the owner's participation. The payment amount is automatically charged on the grounds of a single consent from the payer. The service may be cancelled at the request of the payer.

Before submitting a request to enable recurring payments, please read all the requirements and conditions. 

 

Requirements for the contract for recurring payment charges:

  • The contract shall be provided to the payer as a separate document
  • The contract shall state that it is concluded between you and the payer
  • The contract shall contain:
    • company name
    • description of the goods/services
    • definition of recurring payments
    • amount and currency of the payment
    • specific dates or frequency of charges
    • instructions on how to disable recurring payments
    • link to disable recurring payments
    • duration of the contract (if any)
    • duration of the trial period (if any), as well as a notice of charges upon expiry of this period, unless the service is cancelled

           Moreover, you shall specify how you will:

    • use and store payment card data
    • notify the payer of changes to the contract

 

Conditions for obtaining the payer’s consent:

  • Consent must be received before funds charges are executed
  • Upon receiving consent, the following information must be provided to the payer:
    • company name
    • description of the goods/services
    • definition of recurring payments
    • amount and currency of the payment
    • specific dates or frequency of charges
    • duration of the trial period (if any), as well as a notice of charges upon expiry of this period, unless the service is cancelled
    • instructions on how to disable recurring payments
    • link to disable recurring payments
    • your contact details
  • The payer shall provide his/her name and contact details
  • You must receive two separate types of consent from the payer:
    • consent to the contract
    • consent to charge recurring payments

The following wording is not acceptable: "I consent to have recurring payments charged".

The required wording is: "I consent to have recurring payments charged from my card to "company name"

  • You must keep the consent in digital or paper format

 

Notification types to be sent to the payer:

  • Contract was concluded (sent within two days after the conclusion of the contract)
  • Payment was successfully charged (sent as an electronic check immediately after each charge of funds)
  • More than 6 months have passed since the last recurring payment (sent no later than 7 days prior to the payment being made)
  • Trial period or any other promotional offer has ended (sent no later than 7 days prior to the payment being made)
  • Recurring payment conditions have changed (sent no later than 7 days prior to the payment being made)
  • Recurring payments have been cancelled

All notifications must contain the link to cancel recurring payments

 

Conditions for cancellation of the recurring payments service:

  • Cancellation procedure is always available to the payer online
  • Сharges cease after the cancellation request
  • The payer receives a cancellation confirmation with the date of the last payment or information about the refund if it is processed

 

If you have any questions, please сontact us at support@epayments.com.