Key cybersecurity notes

Always remain vigilant to the risk that third parties could access your information, including your financial information.

 

PC Security

Always keep an eye on the browser address bar, double check URL.

Log in to your ePayments account only from the official website at: https://my.epayments.com/n/login

Also, ensure that you are logged out of your account when you complete your transactions or walk away from the PC.

 

Mobile security

Avoid jailbreaking or rooting your mobile device.

Do not “hack” or “flash” your mobile device (for example, Jailbreak or Root), as this disables the protective mechanisms provided by the manufacturer of mobile platforms. This can lead to the vulnerability of your device and its infection with virus software.

ePayments does not guarantee the correct functionality of the mobile application on such mobile devices.

Use modern mobile antivirus software and keep applications and systems up to date. 

Just like an antivirus for your PC, mobile security software protects you from viruses. Additional part of protection is updating - the easiest way to do this is enable automatic updates under settings on your mobile device.

Do not download or install software from untrusted sources, use only official repositories.

Thoroughly research any apps before and after downloading them onto your mobile device (think twice whether you need to give the app permissions to call or read / send SMS).

Use only the official ePayments mobile app available on the Google Play and Apple AppStore markets. Make sure the author of the application is listed by "Epayments Systems Limited" for Google Play or “EPAYMENTS SYSTEMS LIMITED” for Apple AppStore.

Lock up your mobile device and do not leave it unattended.

Make sure that your mobile device automatically locks after not being used for a specified period of time and if possible require a strong alphanumeric password, fingerprint or face id to unlock the device. This will help prevent unauthorized users from accessing the data and resources kept on your phone if lost or you're not there to supervise their use.

Watch out for unsecure Wi-Fi.

Wi-Fi networks that are accessible without a password or with a freely available password (like a public Wi-Fi) are not secure.

Don’t perform any financial transactions on such networks. If you need to access your account, try disabling the Wi-Fi and switching to your mobile network.

You should consider switching off any wireless networks (Bluetooth, Wi-Fi, NFC and etc.) when you’re not using them.

Attacks against improperly secured connections can give hackers access to sensitive information on your mobile device.

Avoid storing sensitive data on the mobile device.

Do not store on your mobile device credentials to financial services (logins and passwords), card numbers, passport data and other confidential information so that it does not become available to third parties in case of loss of the device.

Wipe your mobile device if it changes owner (sold, lost or stolen).

Always wipe your mobile device before you donate, sell or trade it using specialized software or using the manufacturer’s recommended technique. Also be careful and install and configure a device finding app and have the ability to remotely remove data from your device if it is lost or stolen.

 

Social Security

If you received something suspicious allegedly from ePayments, tell us.

If you receive a call, SMS or email, asking for your personal, account or financial information, be suspicious. We never ask for your full PIN or full password.

Be cautious about opening links contained in SMS or emails. They could lead to fake websites - double check the URL. Also, don't respond to SMS or phone calls you don't recognise either.

If you receive something suspicious, contact us at any time using the internal ticket system on our Website or by email to support@epayments.com.

Don't send sensitive information via SMS, email or messengers.

Regardless of the situation, NEVER send personal, account or financial information, (PIN, bank card details, passwords, etc.) via channels like SMS, email or messengers.

Delete ePayments messages once read.

Delete emails and SMS messages from ePayments when they are no longer needed so that your financial information is not sitting in your inbox.

Be aware of unexpected spectators.

The most basic form of information theft is observation. Be aware of your surroundings especially when you’re entering sensitive information.

 

Financial Security

Report any suspected fraud to ePayments immediately.

In case of detection of unauthorised debits of funds, immediately contact ePayments Support Team using the internal ticket system on our Website or by email to support@epayments.com.

Never transfer your mobile device, SIM card, as well as your personal data to enter the ePayments account to third parties.

Regardless of the situation, you should not transmit or inform anyone (including ePayments employees, relatives and friends) the details of entering to your account, passwords for confirming payments, as well as your card numbers and CVV2 / CVC2 codes.